Refund and Returns Policy

Refund and Returns Policy for picme

At picme, we want you to be completely satisfied with your purchase. If you are not happy with your item, we’re here to help! This Refund and Returns Policy outlines our procedures for returns, exchanges, and refunds.

1. Eligibility for Returns

• To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
• Returns must be initiated within [e.g., 30 days] of receiving your item, along with a valid proof of purchase.

2. Non-Returnable Items

• Certain items are non-returnable, including [mention any exceptions, such as custom-made items, opened software, or perishable goods].
• Items marked as “Final Sale” cannot be returned or refunded.

3. Return Process

• To initiate a return, please contact us at [Insert Contact Email] with your order number and details of the item you wish to return.
• After we review your request, we’ll provide instructions on how and where to send your return.

4. Refunds

• Once we receive and inspect your return, we’ll notify you of the status of your refund.
• Approved refunds are processed within [e.g., 5-10 business days] and are issued to your original payment method. Please note that the timing may vary depending on your bank or payment provider.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@picme.ee with proof of the defect or damage.

6. Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was incorrect, damaged, or defective upon receipt.
• For convenience, we may provide a prepaid return label, with the shipping cost deducted from your refund amount.

7. Restocking Fees

• A restocking fee of [e.g., 10%] may apply to returned items in certain situations. We will inform you of any restocking fees during the return process.

8. Late or Missing Refunds

• If you haven’t received your refund after the processing period, please check with your bank or payment provider. If you still have issues, contact us at info@picme.ee, and we’ll be happy to assist.

9. Contact Us

• For questions about our Refund and Returns Policy, please reach out to us at info@picme.ee